Front Desk Associate and Lead Intake Coordinator
Front Desk Associate and Lead Intake Coordinator
Rocky Ridge Handyman is hiring a Front Desk Associate and Lead Intake Coordinator to support our growing office team in the Denver metro area.
This position is responsible for helping manage incoming customer communication, organizing new project requests, distributing leads fairly among Project Coordinators, and supporting scheduling and material-order coordination.
This is a full-time hourly position with compensation ranging from $16 to $18 per hour depending on experience.
Front Desk and Lead Intake Jobs in Denver Colorado
The Front Desk Associate and Lead Intake Coordinator plays an important role in the daily operation of Rocky Ridge Handyman.
This person is often one of the first points of contact for new customers and helps make sure incoming opportunities are organized, responded to, and routed to the appropriate Project Coordinator.
The position also supports the office team with scheduling, customer communication, basic project organization, and material-ordering assistance.
About the Position
The Front Desk Associate and Lead Intake Coordinator helps keep the office organized and the sales process moving.
This position does not require extensive construction experience, but familiarity with home repair, remodeling, construction terminology, or building materials can be helpful.
The ideal candidate is comfortable communicating with customers, working with multiple projects at once, and helping coordinate information between customers, Project Coordinators, estimators, and field technicians.
Primary Responsibilities
Responsibilities may include:
- Answer incoming phone calls
- Respond professionally to new customer inquiries
- Organize incoming project requests
- Distribute leads fairly among Project Coordinators
- Help ensure customer inquiries are not missed or left unanswered
- Assist Project Coordinators with scheduling
- Assist with material-ordering coordination
- Help organize customer and project information
- Support communication between office staff and field personnel
- Update customer and project records
- Help maintain organized schedules
- Assist with general office coordination
- Follow established lead-intake procedures
- Maintain professional communication with customers and coworkers
What We Are Looking For
We are looking for someone who is:
- Dependable
- Organized
- Professional on the phone
- Comfortable speaking with customers
- Able to manage multiple tasks
- Detail oriented
- Comfortable using computers and business software
- Able to read and write clearly
- Comfortable with basic math
- Willing to learn construction terminology
- Able to follow office procedures
- Able to communicate with different members of the team
- Comfortable working in a fast-moving environment
Construction Knowledge
Extensive construction experience is not required for this position.
However, applicants who already understand basic home repair, remodeling, construction materials, or common project terminology may have an advantage.
The Front Desk Associate should be willing to continue learning so they can better understand customer requests and communicate project information accurately to the office team.
Customer Communication
Strong communication is one of the most important parts of this position.
The Front Desk Associate may speak with homeowners, property managers, commercial customers, Project Coordinators, estimators, technicians, and vendors throughout the day.
Applicants should be comfortable listening carefully, taking accurate notes, asking appropriate questions, and communicating information clearly.
Lead Intake and Distribution
Incoming customer opportunities must be handled consistently and organized properly.
This position helps receive new project requests and distribute them fairly among Rocky Ridge Handyman Project Coordinators.
The goal is to help make sure each inquiry receives appropriate attention while maintaining an organized workflow across the sales team.
Scheduling Support
The Front Desk Associate may assist Project Coordinators with scheduling customer appointments, project visits, estimate appointments, and other office-related scheduling needs.
Strong organization and attention to detail are important because multiple projects and customers may be active at the same time.
Material Ordering Assistance
This position may also assist Project Coordinators with material-ordering support.
Responsibilities may include helping organize material information, communicating with vendors, confirming order details, and supporting office coordination related to project materials.
This position is not expected to independently create complex material takeoffs or technical construction estimates.
Compensation
Compensation for this position ranges from:
$16 to $18 per hour depending on experience
This is an hourly base-pay position.
There is no commission structure associated with this role.
Employment Type
Full Time
Specific work hours, scheduling expectations, and office requirements will be reviewed during the hiring process.
Work Location
This is an office-based position supporting Rocky Ridge Handyman operations in the Denver metro area.
The role primarily supports customer communication, scheduling, lead intake, and internal project coordination.
Skills That Can Help You Succeed
Helpful skills include:
- Customer service
- Telephone communication
- Scheduling
- Data entry
- Microsoft Office or similar software
- CRM software
- Construction terminology
- Material familiarity
- Basic math
- Reading comprehension
- Written communication
- Organization
- Time management
- Problem solving
Why Work With Rocky Ridge Handyman
Rocky Ridge Handyman is a growing veteran and Latino owned company serving residential and commercial customers throughout the Denver metro area.
Our office team works closely with customers, Project Coordinators, estimators, technicians, vendors, and subcontractors to keep projects organized from the first customer inquiry through completion.
Team members have the opportunity to gain exposure to:
- Residential remodeling
- Commercial repair and remodeling
- Customer service
- Construction estimating
- Project coordination
- Scheduling
- Material ordering
- Home improvement terminology
- Business operations
- Construction project workflow
As the company grows, we want team members who are interested in developing their skills and taking on greater responsibility.
Our Hiring Process
Applicants for the Front Desk Associate and Lead Intake Coordinator position may move through the following process:
- Review the position requirements
- Complete the online employment application
- Complete the written skills assessment
- Application and assessment review
- Interview with selected candidates
- Additional evaluation when appropriate
Completing an application or assessment does not guarantee an interview or employment offer.
What the Written Assessment May Cover
The written assessment is designed to evaluate skills relevant to the position.
Topics may include:
- Reading comprehension
- Basic math
- Customer communication
- Organization
- Scheduling scenarios
- Attention to detail
- Following written instructions
- Basic construction terminology
- Handling customer inquiries
- Prioritizing multiple tasks
Applicants are not expected to have advanced construction knowledge for this position.
How to Apply
To apply for the Front Desk Associate and Lead Intake Coordinator position, complete the employment application below.
Please provide accurate information about your work history, customer-service experience, availability, computer skills, and any construction or home-improvement experience you may have.
After submitting the application, qualified applicants may be directed to the next step in the hiring process.
